Step-by-Step Shipping Instructions

To send your item in for service, please follow these steps:

1. Complete the Online Work Order Form

• Fill out the online Work Order Form
• After submission, you’ll receive a confirmation page — print this out.

2. Prepare Your Package

• Include inside the box:

  • Printed confirmation page from your online request
  • Warranty: Copy of your purchase receipt showing:
    • Dealer’s name and address
    • Date of purchase
    • Product model
    • Serial number (if available)

• Do NOT include accessories unless TAP’s service team specifically requests them:

  • No power cords, remotes, or other peripherals

• Back up your data:

  • Devices will be reset to factory settings
  • TAP is not responsible for any data loss

3. Ship To This Address

TAP Electronics  
6920 Hermosa Circle  
Buena Park, CA 90620  
Phone: (714) 562-7400 — Option 0  
Email: service@tapelectronics.com

4. Shipping Notes

• Manufacturer warranties do not cover damage during shipping or water damage
• Shipping fees vary by location
• If you decline the repair estimate or if no fault is found, a diagnostic fee will apply

Optional: Will Call Drop-Off (By Appointment Only)

• Schedule online via TAP’s appointment portal
• Fill out the online Work Order Form
• Bring your printed confirmation and receipt
• Hours:
  • Monday–Friday: 8:30 AM – 5:00 PM
  • Saturday: 10:00 AM – 2:00 PM
  • Closed Sundays & Holidays
• Need help with transport? Request a cart, dolly, or pallet when booking